Jérome Mormiche

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Votes on activity by Jérome Mormiche Recent activity Votes
  • How does the order process work in the online shop?

        After selecting the product you wish to purchase, please proceed to the shopping cart. If you are a returning customer, simply enter your access details (login id and password) to login to your...

  • How do I order VAT exempt products? (EU only)

        Orders are VAT exempt under the following conditions:You are a company/business client, not a private consumer.Your company's headquarters are based in a member state of the European Union and ...

  • How do I order an upgrade ?

    Please make sure you are eligible for an upgrade. If you are in possession of a previous version, please make sure that you check your order before completion to see whether the software manufactur...

  • Why do I have to enable cookies in my web browser?

        In order to place an order online you must have cookies enabled in your web browser. Please note that it is not possible to order without the use of cookies.These cookies do not contain any per...

  • I wish to cancel my order - what do I need to do?

        If you wish to cancel an order you can do so, provided that you cancel your order within the given time frame for the Right of Withdrawal/Revocation.For more details please check the "Right of ...

  • How can I return the package in case of wrong or damaged delivery?

    In case of a wrong or damaged delivery of a box product, please follow the instructions below to return the merchandise:(1) REQUEST A RETURN NUMBERPlease apply for a return number by submitting a t...

  • I am receiving the message "You have no downloads available".

    If you have successfully placed an order and are now receiving this error message, these might be the reasons:You have ordered the software product(s) as a box version (package). You can find infor...

  • When will I receive my product?

        Direct Debit: you will immediately receive your product activation information after completing the online order process.Payment by Bank Transfer: you will receive access details for your downl...

  • I cannot download the purchased software. How can I download my software?

        After completing payment, you will find a download link on the confirmation page. Also, an order confirmation will be sent to you via email. This order confirmation contains your download link ...