Jérome Mormiche

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  • Contact Details Customer Service

         If you do not find the answer you need in our FAQ, please send us an email using the "New Support Ticket" tab . Our Customer Service Team will respond to your question as quickly as possible. ...

  • How can I return the package in case of wrong or damaged delivery?

    In case of a wrong or damaged delivery of a box product, please follow the instructions below to return the merchandise:(1) REQUEST A RETURN NUMBERPlease apply for a return number by submitting a t...

  • I cannot download the purchased software. How can I download my software?

        After completing payment, you will find a download link on the confirmation page. Also, an order confirmation will be sent to you via email. This order confirmation contains your download link ...

  • I am receiving the message "You have no downloads available".

    If you have successfully placed an order and are now receiving this error message, these might be the reasons:You have ordered the software product(s) as a box version (package). You can find infor...

  • I’ve lost my access details/ order confirmation.

        You will receive your account login details and order confirmation by email after completing the online order process.If you have lost this information or forgotten your password, you can reque...

  • What can I do to prevent data loss?

        Depending on the store where you purchased or wish to purchase your product, the following options may be available to prevent data loss:1.) Extended Download Service (EDS):The extended downloa...

  • How do i get an invoice for my order?

        If you need an invoice, you can retrieve it directly in your customer account. Please log in to your account with the information given in your order confirmation and navigate to "My Account".Y...

  • The access details supplied are not being accepted.

        You will receive a link and your access details for accessing your customer account together with your order confirmation. If you receive an error message when entering the access data, please ...

  • How do I pay by credit card?

        Credit cards such as Visa, Eurocard/Master Card and American Express are accepted by most asknet Online Stores.For more precise information on the options supported by the store you wish to ord...

  • How can I securely provide my credit card data?

    In case of an unidentified credit card transaction that could not be tracked down with your customer details, it is possible that you may be asked to provide parts of your credit card number. Pleas...